Questions about buying gift cards with crypto
Anything missing? Write to us; we reply by email.
How does CoinsHawk work?
Pick a brand and a card value, pay in the coin of your choice on the payment page, and the card is delivered to your email and to your order page once the payment is confirmed.
Which cryptocurrencies can I pay with?
The payment page lists the coins and networks it accepts, Bitcoin, Ethereum, Litecoin, USDT and USDC among them. You choose the coin there; the exact amount and the address are shown for it.
How long does delivery take?
Delivery runs by itself. Once the transaction has the confirmations its network requires, the cards are issued and sent. Confirmation times depend on the network: stablecoins on fast networks usually take a minute or two, Bitcoin can take longer.
Do I need an account?
No. You can order as a guest with an email address. An account is optional and lists all your orders in one place.
Where do I find my card after purchase?
On your order page (the link is in the confirmation email and shown right after checkout) and in the delivery email. Each card has a button that opens its redeem page, plus the code or serial where the brand uses one.
Which price do I pay? Are there fees?
The main figure next to each card is the value of the card; our service fee is shown under it, and the cart adds the two together. At checkout a payment processing fee is added once per order as a separate line before you confirm. The network fee of your own wallet is not part of the order.
Can I get a refund?
Cards are digital content and are revealed on delivery, so an order cannot be withdrawn once a card has been issued. If a card cannot be delivered, we refund that part of the order through the payment provider. Details are in the Refund and Cancellation Policy.
What if I sent too little or paid too late?
If the payment was short, the payment page shows the remaining amount. The amount is held for one hour; a payment that arrives later is still recorded, and we contact you to settle it.
Can I use a card from another country?
Each card lists its region and currency. A card for one region works only on the matching store or account (an Amazon.de card only on amazon.de). Check before you buy; regions cannot be exchanged.
Do I have to verify my identity?
Not for a normal order paid in cryptocurrency: crypto payments are not subject to spending tiers. Spending tiers apply only to payment methods that have them, and the checkout tells you when they apply. Up to a first limit nothing is needed. Above it we ask account holders for their name, date of birth and address, and above a second limit, or when an order shows signs of risk, for an identity check with our verification provider Didit.
The check runs on Didit's page: you photograph an identity document and take a selfie. We keep the result, the document type and the issuing country; the photos and the other details on the document stay with Didit. You can start a check from your account under Verification.
Separately, for any order that exceeds our thresholds or raises concerns, we may pause delivery and ask you to verify your identity and where the funds come from, as our Acceptable Use Policy explains.
The check runs on Didit's page: you photograph an identity document and take a selfie. We keep the result, the document type and the issuing country; the photos and the other details on the document stay with Didit. You can start a check from your account under Verification.
Separately, for any order that exceeds our thresholds or raises concerns, we may pause delivery and ask you to verify your identity and where the funds come from, as our Acceptable Use Policy explains.
Can I pay without owning cryptocurrency?
Yes, where checkout offers it: choose Binance, Coinbase, PayPal (USA) or Robinhood (USA). You pay that provider in US dollars with your card or account, the provider buys the cryptocurrency and it is sent to us for your order. The processing fee of that method is shown on its tile before you pay. PayPal (USA) and Robinhood (USA) work with US accounts only. The order is delivered once the cryptocurrency has arrived.
Is CoinsHawk the issuer of the cards?
No. CoinsHawk is a reseller. The cards come from the brands' distribution partner, and the issuer's terms apply to each card.
Some cards let me enter an amount. How does that work?
Top-up products (PayPal, Revolut, Wise and others) have no fixed values. You enter the amount within the range shown, the price for that amount is calculated before you add it to the cart, and the top-up is issued for exactly that amount.
For a question about a specific order, use the contact form and include the order number.