Terms of Service

1. Who we are and what these terms cover

1.1 These Terms of Service ("Terms") govern every purchase made on https://coinshawk.com ("CoinsHawk", the "Website"). The Website is operated by COINSHAWK, c/o COCENTER, Koppoldstr. 1, 86551 Aichach, Germany ("we", "us"). Contact: support@coinshawk.com.

1.2 By placing an order you confirm that you have read and accepted these Terms, our Privacy Policy, our Refund & Cancellation Policy and our Acceptable Use & Anti-Money-Laundering Policy. If you take part in our partner programme, the Partner Programme Terms apply in addition. If you do not accept these documents, do not use the Website.

1.3 We may update these Terms from time to time. The version published at the time you place an order applies to that order.

2. Products

2.1 We sell digital codes for gift cards, game cards and prepaid payment cards ("Cards") of third-party brands ("Issuers"). We are a reseller, not the Issuer. The use of a Card is governed by the Issuer's own terms, which you accept when you redeem it.

2.2 Every Card is shown with its brand, card value, currency and region. A Card can usually only be redeemed on an account or store that matches its region and currency. It is your responsibility to check this before you buy. We cannot exchange a Card for one of another region once it has been issued.

2.3 Some Cards have a value you choose yourself within a range shown on the product page (top-ups). The value you enter is the value of the Card.

2.4 Product information is provided by our distributors. We take care to display it correctly but cannot exclude occasional errors. If a Card is not available at the price shown, we will inform you and either refund or, with your consent, deliver an equivalent Card.

3. Eligibility and accounts

3.1 You must be at least 18 years old and legally able to enter into contracts to use the Website.

3.2 You may order as a guest or create an account. You are responsible for keeping your password confidential and for every order placed through your account. Tell us immediately if you suspect unauthorised use.

3.3 One person may hold one account. We may refuse, suspend or close accounts that violate these Terms or our Acceptable Use Policy.

4. Ordering

4.1 The presentation of Cards on the Website is an invitation to order, not a binding offer. By clicking the payment button at checkout you submit a binding offer to buy the Cards in your cart at the prices shown.

4.2 We accept your offer when we deliver the Cards (by email and on your order page). Until then we may decline an order, for example when a payment is late or short, when limits are exceeded, when we suspect fraud, or when a Card is no longer available.

4.3 After checkout you receive an order confirmation email with a private link to your order page. This link gives access to your Cards. Keep it confidential.

5. Prices, currencies and fees

5.1 Each Card is shown at its card value, with our service fee for that Card shown under it. At checkout a payment processing fee for the payment method you choose is added once per order. The checkout shows the card values, the service fees, the processing fee and the total before you pay. The total is the amount you pay; there are no other charges from us.

5.2 Our prices are calculated in euro (EUR). You can choose to see prices and pay in another currency offered on the Website. In that case we convert at the reference rate published by the European Central Bank plus a conversion margin. The converted total is shown at checkout before you pay and is the amount of your invoice. The euro amounts are recorded with your order.

5.3 If you pay in cryptocurrency, the invoice total is converted into the coin you choose at the rate of our payment provider at the moment you select the coin on the payment page. Network transaction fees charged by the blockchain are borne by you.

5.4 Prices may change at any time. The price shown at checkout is locked for your order as long as the invoice is valid (normally 60 minutes).

5.5 A partner code entered in the cart or applied through a partner link reduces the service fee by the share shown in the cart before you pay. The card value and the processing fee are not discounted. Only one code applies per order, and a code does not apply to orders placed by its own partner. We may remove a code that is used against these Terms or the Partner Programme Terms.

6. Payment

6.1 We accept payment in cryptocurrency, either sent from your own wallet or bought for your order through Binance, Coinbase, PayPal (USA) or Robinhood (USA) (section 6.5). Signed-in customers can also pay from their CoinsHawk balance (section 6.4). The checkout shows the processing fee of the payment method before you pay.

6.2 Cryptocurrency is processed by an independent payment service provider. You are redirected to the provider's hosted payment page, where the exact amount and the payment address are displayed. Send exactly the amount shown from a wallet you control. An order is paid when the transaction has reached the number of network confirmations required by the payment provider. Confirmation times depend on the blockchain and are outside our control. Cryptocurrency transactions are irreversible; please double-check the amount and address before sending.

6.3 Underpayments, payments after the invoice has expired, or payments to a wrong address may delay or prevent delivery. If a cryptocurrency payment arrives after the invoice has expired, contact us with your order number and we will settle the order manually (delivery at the current price, or refund of the received amount less network fees).

6.4 If you are signed in and your CoinsHawk balance covers the whole order, you can pay with your balance instead (see section 10). Such an order is charged in euro, without a payment processing fee and without a conversion margin. A balance cannot be used to pay part of an order.

6.5 If you choose Binance, Coinbase, PayPal (USA) or Robinhood (USA), you buy the cryptocurrency for your order from that provider, through the payment service PayGate.to. The order is charged in US dollars at the rate shown at checkout. The provider charges you under its own terms, buys the cryptocurrency and PayGate.to forwards it to us; your contract for that purchase is with the provider. The order is paid when the cryptocurrency has arrived and PayGate.to has confirmed it. The processing fee shown at checkout covers what the provider and PayGate.to keep; if less arrives than the order needs without its processing fee, the order is held and we contact you. PayPal (USA) and Robinhood (USA) are offered only to customers in the United States.

7. Delivery

7.1 Cards are digital content. They are delivered electronically, normally within minutes after your payment is confirmed, by email to the address you provided and on your order page. No physical goods are shipped.

7.2 Where a Card comes with a redemption link, the link on your order page and in the email forwards you to the redemption page of the Issuer or our distributor. You are responsible for providing a correct email address. If you do not receive the email, check your spam folder, open your order page, or use the "resend" button. Delivery is deemed made when the Cards are available on your order page.

7.3 If a Card cannot be issued, we will inform you and refund the part of the order that could not be delivered, as described in the Refund & Cancellation Policy.

8. Right of withdrawal and refunds

8.1 As a consumer you have a statutory right of withdrawal, set out with the withdrawal instructions and the model withdrawal form in our Refund & Cancellation Policy. For digital content it expires early once delivery has begun with your prior express consent and your acknowledgement that you thereby lose the right of withdrawal. You give this consent and acknowledgement by ticking the corresponding box at checkout; we record its time and confirm it in your order emails. Because Cards are delivered immediately after payment, you cannot withdraw from a purchase once a Card has been issued.

8.2 Unpaid orders expire automatically and nothing is charged. Refund rules, including for undeliverable Cards and faulty codes, are set out in our Refund & Cancellation Policy.

9. Use of Cards

9.1 Cards must be redeemed in accordance with the Issuer's terms. Expiry dates, restrictions and fees imposed by the Issuer are beyond our control.

9.2 Treat Card codes like cash. We are not liable for Cards that are lost, stolen or used by third parties after delivery, including where the order link or email account was accessed by someone else, unless we are responsible for this under section 15.

9.3 If a delivered code is reported as invalid or already redeemed, tell us within 7 days of delivery. We will check with our distributor and the Issuer. We may ask for evidence (screenshots, Issuer support reference). If the code was indeed faulty at delivery, we will replace it or refund it.

10. Account balance and CoinsHawk gift cards

10.1 An account can hold a balance in euro. It is filled by redeeming CoinsHawk gift cards, by refunds that are credited to the balance (see the Refund & Cancellation Policy) and by corrections we make. Your account shows the balance and every change to it, with the reason.

10.2 A balance can only be used to pay for orders on CoinsHawk, as described in section 6.4. It does not earn interest and cannot be paid out, sold or transferred to another account, except where mandatory law requires otherwise. A balance cannot exceed the maximum shown in your account.

10.3 A CoinsHawk gift card carries a code that can be redeemed once, into the balance of the account that is signed in when it is redeemed. A code may have a last day of validity printed on it; after that day it can no longer be redeemed. Treat codes like cash: we cannot restore or replace a lost code, and we are not liable for a code redeemed by someone else, unless we are responsible for this under section 15. After several failed attempts in a short time, further attempts are blocked for a while.

10.4 We may correct a balance that was credited by mistake, and we may void codes and cancel balances obtained through fraud or a breach of these Terms. If we close your account for another reason, we give you reasonable notice to use your balance first.

11. Hawk Coins

11.1 When you buy Cards you earn Hawk Coins. The number per US dollar paid is shown on the Hawk Coins page. Coins are added when the Cards are delivered. Coins from an order placed without an account are kept under the order's email address and added to the account that confirms that address.

11.2 Hawk Coins can only be exchanged for Cards in our coin shop, at the coin price shown there, within the daily limit shown there. They have no cash value, cannot be paid out, sold or transferred to another account, and do not earn interest. By confirming an exchange you ask us to deliver the Card at once. An exchanged Card is delivered and used like a bought Card. An exchange cannot be reversed, except that we give the coins back when we cannot deliver the Card.

11.3 If an order is refunded, the coins it earned are deducted for the refunded share. We may correct coins credited by mistake and cancel coins obtained through fraud, abuse or a breach of these Terms. We may change the earning rate and the coin prices for the future, or end the programme with reasonable notice, during which coins already earned can still be exchanged.

12. Prohibited use

You may not use the Website or Cards for money laundering, fraud, evasion of sanctions, resale in violation of Issuer terms, or any unlawful purpose. We may refuse orders, ask for verification, or cancel and refund orders that we reasonably suspect to violate this clause. See the Acceptable Use & Anti-Money-Laundering Policy.

13. Order limits and verification

13.1 We apply minimum and maximum order values and daily limits per customer. The current limits are shown at checkout.

13.2 For unusually large or suspicious orders we may request identity or wallet verification before delivery. Orders that are not verified within a reasonable time are refunded.

13.3 For some payment methods we apply spending limits over a period of time. Above the first limit we ask account holders for their name, date of birth and address; above the second limit, or when an order shows risk indicators, we ask for an identity check through our verification provider. Where this applies, the checkout tells you before you pay. Payments in cryptocurrency are not subject to these spending limits.

14. Availability

We aim to keep the Website available at all times but do not guarantee uninterrupted availability. We may suspend the Website for maintenance. Paid orders are delivered when the service resumes.

15. Liability

15.1 We are liable without limitation for damage caused intentionally or by gross negligence, for injury to life, body or health, for defects we fraudulently concealed, under a guarantee we gave, and under the German Product Liability Act.

15.2 If we breach an essential contractual obligation through slight negligence, our liability is limited to the foreseeable damage typical for this kind of contract. Essential contractual obligations are those whose fulfilment makes the proper performance of the contract possible in the first place and on whose fulfilment you may regularly rely, such as delivering working Cards that match the order. Otherwise we are not liable for slight negligence.

15.3 We are not responsible for the performance of Issuers, blockchains or payment service providers after delivery of a Card, nor for losses resulting from exchange rate fluctuations of cryptocurrencies or other currencies after your order has been placed. The limitations in this section also apply to our employees and agents.

15.4 Nothing in these Terms limits rights that you have as a consumer under mandatory law of your country of residence.

16. Intellectual property

The Website, its design and texts are protected by copyright. Brand names and logos belong to their owners. You may not copy, scrape or reuse content from the Website without permission.

17. Privacy

We process personal data as described in our Privacy Policy.

18. Changes, severability

If a provision of these Terms is invalid, the remaining provisions stay in force. We may amend these Terms; amendments apply to orders placed after publication.

19. Governing law, jurisdiction and complaints

19.1 These Terms are governed by the laws of Germany, excluding its conflict-of-law rules and the UN Convention on Contracts for the International Sale of Goods.

19.2 If you are a consumer, you also benefit from the mandatory consumer protection provisions of the law of the country in which you habitually reside, and you may bring proceedings before the courts of that country. Nothing in this clause limits those rights.

19.3 Please send complaints to support@coinshawk.com with your order number. We try to resolve every complaint directly with you. We are neither obliged nor willing to take part in dispute resolution proceedings before a consumer arbitration board.

Last updated 21 October 2026.