Acceptable Use & Anti-Money-Laundering Policy

1. Purpose

CoinsHawk sells gift cards, game cards and prepaid payment cards for personal use, paid in cryptocurrency or from a CoinsHawk balance. This policy explains what is not allowed and what we do to keep the service clean. It is part of our Terms of Service.

2. One person, one account

• You may hold one account. Creating multiple accounts to circumvent limits, to collect rewards more than once or to use your own partner code is prohibited.
• You must provide a working email address that you control.
• You may not let anyone else use your account or buy on behalf of someone you do not know.

3. Prohibited activities

You may not use CoinsHawk to:

• launder money or move the proceeds of crime;
• buy cards with funds obtained through fraud, hacking, phishing, ransomware or theft;
• buy cards on instruction of a third party as part of a scam (for example "pay your tax, fine or debt in gift cards"). If someone asked you to buy gift cards and send them the codes, stop: it is almost certainly a scam;
• evade sanctions, embargoes or export controls, or act on behalf of a sanctioned person or entity;
• resell cards in breach of the issuer's terms, or run a commercial resale operation without our written agreement;
• abuse promotions, Hawk Coins, partner codes, limits or pricing errors, or try to guess CoinsHawk gift card codes;
• interfere with the website, its interfaces or its security measures, including automated access that bypasses our bot protection;
• submit false information, forged documents or fraudulent complaints (for example claiming a redeemed code is invalid);
• use the service while located in a jurisdiction where buying or paying with cryptocurrency is unlawful for you.

4. Limits

We apply a minimum and a maximum order value and a daily limit per customer. The current limits are shown at checkout. Hawk Coins exchanges have their own daily limit, shown in the coin shop. Attempts to split orders across accounts or email addresses to exceed limits violate this policy.

5. Monitoring and verification

• We monitor orders for patterns associated with fraud and money laundering, such as unusual order sizes, rapid repeat orders, several email addresses used from one connection, disposable email addresses, mismatched data, or payments that our payment providers or blockchain analytics flag as risky.
• For some payment methods we apply spending tiers: above set amounts we ask account holders for their name, date of birth and address, and then for an identity check through our verification provider. The checkout tells you when this applies. Payments in cryptocurrency are not subject to spending tiers.
• For any order that exceeds thresholds or raises concerns we may pause delivery and ask you to verify your identity (for example a government ID and a selfie) and the origin of funds. Orders that are not verified within a reasonable time are refunded, less blockchain network fees for payments in cryptocurrency.
• We may refuse to serve any order or customer where we reasonably suspect a breach of this policy. For legal and security reasons we do not always tell you the reason for a refusal.

6. Sanctions

We do not do business with persons or entities listed on the sanctions lists of the United Nations, the European Union, the United Kingdom or the United States (OFAC), nor with persons located in comprehensively sanctioned territories. By ordering you confirm that neither you nor the beneficiary of the cards is such a person.

7. Consequences

Violations may lead to cancellation of orders, refusal of refunds for fraudulent claims, cancellation of Hawk Coins, balances or partner commission obtained through the violation, suspension or closure of your account, and reporting to law enforcement or the payment provider where we are legally required or permitted to do so.

8. Reporting

If you believe your account has been misused, or you have been the victim of a scam involving gift cards bought here, contact us immediately at support@coinshawk.com with your order number. Codes that have already been redeemed cannot be recovered, but a prompt report may allow the issuer to block them.

Last updated 19 October 2026.