Refund & Cancellation Policy

When an order can be cancelled, when we refund, and how refunds are paid.

Ενημερώθηκε 21 Oct 2026 · Διαχειριστής: COINSHAWK

1. Summary

  • Unpaid orders expire automatically. Nothing is charged.
  • Once a Card has been issued and delivered, the purchase is final: digital content delivered with your express consent cannot be returned.
  • If we cannot deliver a Card you paid for, we refund it.
  • If a delivered code was invalid at the time of delivery, we replace or refund it after verification.
  • Orders paid in cryptocurrency are refunded in cryptocurrency through our payment provider. Orders paid with your CoinsHawk balance are refunded to that balance.

2. Cancelling before payment

An order is open until you have paid. You can simply not pay: the invoice expires after the time shown on your order page (normally 60 minutes) and the order is marked as expired. No funds are taken. You can place a new order at any time.

3. Right of withdrawal for consumers

If you are a consumer (you buy for purposes that are outside your trade, business or profession), you have the following right of withdrawal. Section 3.3 explains when it ends early for Cards.

3.1 Withdrawal instructions

Right of withdrawal

You have the right to withdraw from this contract within 14 days without giving any reason.

The withdrawal period will expire after 14 days from the day of the conclusion of the contract.

To exercise the right of withdrawal, you must inform us (COINSHAWK, c/o COCENTER, Koppoldstr. 1, 86551 Aichach, Germany, email support@coinshawk.com) of your decision to withdraw from this contract by an unequivocal statement (for example a letter sent by post or an email). You may use the model withdrawal form in section 3.2, but it is not obligatory.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Effects of withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the service fee and the payment processing fee, without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.

3.2 Model withdrawal form

(Complete and return this form only if you wish to withdraw from the contract. An email with the same information is enough.)

  • To COINSHAWK, c/o COCENTER, Koppoldstr. 1, 86551 Aichach, Germany, email support@coinshawk.com:
  • I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract for the supply of the following digital content (*):
  • Ordered on (*) / received on (*):
  • Order number:
  • Name of consumer(s):
  • Address of consumer(s):
  • Signature of consumer(s) (only if this form is sent on paper):
  • Date:

(*) Delete as appropriate.

3.3 Early expiry for Cards

Cards are digital content that is not supplied on a tangible medium. For such content the right of withdrawal expires once we have begun delivery, if you expressly agreed that we begin delivery before the end of the withdrawal period, you confirmed that you know you thereby lose your right of withdrawal, and we have confirmed this to you on a durable medium (section 356(5) of the German Civil Code, Article 16(m) of Directive 2011/83/EU).

At checkout you give this consent and acknowledgement by ticking the box "I ask for the digital content to be delivered right after payment and understand that I lose my right of withdrawal once delivery has started." We record the time of your consent with your order and confirm it in your order emails. Delivery starts as soon as your payment is confirmed. From that moment the purchase cannot be withdrawn.

If you do not want to give this consent, do not place the order.

4. Non-delivery

4.1 If, after your payment has been confirmed, a Card cannot be issued by our distributor (for example because it is out of stock or has been discontinued), we will inform you by email and refund the part of your order that could not be delivered. Cards of the same order that were delivered are not affected.

4.2 Processing normally happens within one business day of the problem being detected.

5. Faulty codes

5.1 If a delivered code is rejected by the Issuer as invalid, already redeemed, or does not match the Card description, tell us within 7 days of delivery via the contact form or by email to support@coinshawk.com. Quote your order number and describe exactly what happened, including the error message shown by the Issuer.

5.2 We verify the code with our distributor and, where possible, with the Issuer. We may ask you for additional evidence (screenshots, the Issuer's support reference, the account used for redemption). Please cooperate; without it we may not be able to resolve the case.

5.3 If the code was defective at the time of delivery, we replace it with a working code or refund the price of the Card, at your choice where possible.

5.4 We cannot refund Cards that were redeemed, in full or in part, after delivery, Cards whose code was shared with a third party, or Cards bought for the wrong region or currency. Please check region and currency before you buy.

6. Payments that cannot be matched

6.1 If you pay less in cryptocurrency than the amount shown, the payment page shows the remaining amount. The order is only completed when the full amount has been received.

6.2 If a cryptocurrency payment arrives after the invoice has expired, it is still recorded by our payment provider. Contact us with your order number. We will either complete the order at the current price (you may need to top up) or refund the amount received, less network fees.

6.3 Cryptocurrency sent to a wrong address or on a wrong network cannot be recovered by us.

6.4 If you pay through Binance, Coinbase, PayPal (USA) or Robinhood (USA) and less cryptocurrency reaches us than the order needs, the order is held and we contact you: we either deliver it once the difference is settled or refund what we received.

7. How refunds are paid

7.1 Orders paid in cryptocurrency are refunded through our payment provider. You receive an email from the provider with a link to claim the refund to a wallet address of your choice. The refund is calculated from the euro amount recorded with your order and converted by the provider at its rate at the time of the refund. If you paid in another currency, the value you receive can therefore differ slightly from the amount you paid; we do not compensate for exchange rate movements. Blockchain network fees may be deducted, except for a refund after a withdrawal under section 3, which you receive without any fees.

7.2 Orders paid through Binance, Coinbase, PayPal (USA) or Robinhood (USA) reach us as cryptocurrency and are refunded in cryptocurrency to a wallet address you give us, or, for an order placed with your account, to your CoinsHawk balance (section 7.4). The refund is calculated from the US dollar amount recorded with your order. Blockchain network fees may be deducted, except for a refund after a withdrawal under section 3. We cannot reverse the purchase you made with the provider.

7.3 Orders paid with your CoinsHawk balance are refunded to that balance. The amount is available for your next order at once.

7.4 For an order placed with your account, we can credit the refund to your CoinsHawk balance instead of paying it out in cryptocurrency, if you agree to it.

7.5 Refunds are usually initiated within one business day after approval. Claim links of the payment provider are valid for a limited time; check your spam folder.

7.6 We do not refund to bank accounts, cards or other payment methods. A CoinsHawk balance is not paid out in money (see our Terms of Service, section 10).

8. Hawk Coins and partner codes

8.1 When an order is refunded, the Hawk Coins it earned are deducted for the refunded share.

8.2 A Card exchanged for Hawk Coins is not refunded in money. If we cannot deliver it, we give the coins back.

8.3 If you used a partner code, the refund is based on the amount you actually paid after the discount.

9. Fraud and chargebacks

Cryptocurrency payments cannot be charged back. We do not accept refund claims that are, in our reasonable assessment, part of a fraud scheme (for example, claiming a code is invalid after it has been redeemed). Such claims are rejected and the account may be closed.

10. Your statutory rights

Nothing in this policy limits the rights you have as a consumer under the mandatory law of your country of residence, including rights in respect of digital content that does not conform to the contract.

11. Contact

support@coinshawk.com · COINSHAWK, c/o COCENTER, Koppoldstr. 1, 86551 Aichach, Germany.

Last updated 21 October 2026.