Cookie Policy

Which cookies CoinsHawk sets, what the live chat stores, and why there is no tracking.

Ενημερώθηκε 8 Nov 2026 · Διαχειριστής: COINSHAWK

1. What cookies we set

CoinsHawk sets its own cookies for the website to work, to remember choices you make and, while we compare designs of the website, to keep the design you see the same. The live chat on our pages stores a visitor identifier in your browser (see below). We do not use third-party analytics, advertising or social media cookies, and we do not track you across other websites.

Always set

  • CHSESSID: session cookie. Stores a random identifier that links your browser to your session on our server: your shopping cart, your sign-in state, a partner code you entered, one-time status messages and the security token that protects forms against cross-site request forgery. Lifetime: 24 hours.

Set only when you do something

  • CHJWT: "stay signed in" cookie, set when you sign in. Contains a signed token so you stay signed in on this browser. Lifetime: 14 days. Deleted when you sign out.
  • ch_lang, ch_country, ch_currency: set when you choose a language, country or currency in the settings, or open a link that selects a language. They store only that choice, so the website opens the way you set it. Lifetime: 1 year.
  • ch_scheme: set when you switch between the dark and the light display. Stores only "dark" or "light". It can be read by the page's own script so the switch takes effect without reloading. Lifetime: 1 year.
  • ch_ref: set only when you open a link of a CoinsHawk partner (a link with ?ref= and a code). Stores that partner code so the discount it gives is applied in your cart, and the partner is credited if you order. Lifetime: the number of days shown on the partner programme page (30 by default). You can remove the code in the cart, which also deletes the cookie.

Set while we compare designs

  • ch_skin: set only while we compare different designs of this website (colours, fonts and shapes; the content, prices and terms are the same in every design). Stores the number of the comparison and the name of the design you were shown, so the website looks the same on your next visits. On our own server we count, per design, how many browsers were shown it and how often a card was added to the cart, and we note the design on an order, to see which design works better. These numbers are evaluated only in totals. Not set for search engines. Lifetime: 90 days.

Set by bot protection

  • Google reCAPTCHA or Cloudflare Turnstile: our sign-in, registration, password reset, contact and checkout forms use one of these two services, whichever we have switched on at the time, to tell humans from bots. Google reCAPTCHA sets the cookie `_GRECAPTCHA` (lifetime: 6 months) and may read cookies Google has already set in your browser. Cloudflare Turnstile may store short-lived technical data in your browser to complete the check. We do not use either for tracking or advertising.

Set by the live chat

  • Tidio: the chat window on our pages is provided by Tidio (Tidio LLC, USA). Tidio stores a random visitor identifier and the state of the chat window in your browser, so that a conversation you start continues on the next page and our staff can answer it. It is not used for advertising. The chat is not loaded on the order page opened through its link, on card links, on the password reset page and on the email confirmation page. See section 2.7 of the Privacy Policy.

The session cookie and the bot protection are strictly necessary for the website to work. The live chat's identifier is needed for the chat window to keep a conversation across pages. The cookies that store your settings are set only after you make a choice and contain nothing but that choice. The partner cookie is set only after you open a partner link and contains nothing but the code of that link. The design cookie contains nothing but the name of a design and is read only by our own server to count totals per design. None of these cookies is used for advertising or for third-party analytics, and none of our own cookies is shared with anyone. For this reason we do not show a cookie banner.

3. Managing cookies

You can delete or block cookies in your browser settings. If you block the session cookie, the cart and checkout will not work. If you block the live chat's storage, the chat window cannot keep a conversation. If you delete the settings cookies, the website falls back to the language, country and currency your browser suggests, and to the display of the design you are shown. If you delete the design cookie, you may be shown a different design on your next visit.

4. Third parties

The payment page is operated by our payment provider on its own domain and may set its own cookies, governed by the provider's cookie policy. Redemption pages of card issuers and the identity check page of our verification provider are likewise outside this website.

5. Contact

Questions about cookies: support@coinshawk.com. See also our Privacy Policy.

Last updated 8 November 2026.